Actually there are four. As with any good conference, the connections made with new people and old friends are always the most valuable takeaways. These days, those connections are virtual as well as real. Tweeting during the conference has the odd effect of improving my understanding of facets of it that I probably would miss if I just took notes. (I took notes as well, which is an interesting discipline.)

Here are my more concrete learnings:

1. The presentation by Jane Hughes and Stefania Riccini of the Hunterian Museum at the Royal College of Surgeons was an impressive example of lateral thinking. Their description of the way that they have used their exhibits to support learning of key business skills like building confidence was really intriguing. I hope other museums do similar things and I will be promoting their work to my Learning & Development colleagues.
2. Dave Snowden's presentation incited us to replace 'knowledge management' as a business term with 'sensemaking'. I am seriously tempted to do that. "Sensemaking supporting realistic responses to real business challenges" is a more compelling proposition than "creating a knowledge management system."
3. The major insight for me, though, builds on yesterday's post. Personal and trivial information makes a real difference to the quality of relationships between people. Relationship quality correlates strongly and positively with the quality of sensemaking.

A bit incoherent, but something to build on, I think.